Shipping policy
Shipping Policy
Last Updated: 14 Aug 2026
Thank you for shopping with VIPU. We want your order to reach you safely and as quickly as possible. This Shipping Policy explains our order processing, shipping methods, delivery estimates, tracking, charges, and what to do if there is a delivery issue.
1. Order Processing Time
Orders are generally processed within 1-2 business days after successful payment or order confirmation.
Cash on Delivery (COD) orders may require additional verification through OTP, WhatsApp, SMS, phone call, or another verification method before processing.
Orders placed on weekends, public holidays, or during high-volume sale periods may require additional processing time.
Once your order has been dispatched, you will receive tracking information where available.
2. Shipping Methods
We work with third-party courier, logistics, and fulfillment partners to deliver orders to serviceable locations.
Depending on your location and product availability, available shipping methods may include:
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Standard Delivery
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Prepaid Delivery
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Cash on Delivery (where available)
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Other shipping methods displayed during checkout
The courier partner used for a particular order may vary depending on your delivery location, product, warehouse or fulfillment location, and courier availability.
Customers generally cannot select a specific courier unless that option is specifically provided during checkout.
3. Delivery Timeframes
Most orders are typically delivered within approximately 3-7 BUSINESS DAYS after dispatch.
Delivery times may vary depending on:
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Your city, state, or PIN code
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Product availability
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Warehouse or fulfillment location
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Courier availability
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Weekends and public holidays
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Weather or transportation disruptions
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Local restrictions or unforeseen circumstances
Remote or less-accessible locations may require additional delivery time.
Any delivery date displayed on our website, checkout, order confirmation, or tracking page is an estimated delivery date and not a guaranteed delivery date, unless expressly stated otherwise.
4. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you place your order.
Our standard shipping charge is Rs. 50, subject to applicable product, order-value, location, or promotional conditions.
We may offer Free Shipping on selected products, qualifying order values, or during promotional periods.
Cash on Delivery orders may be subject to an additional Rs. 50 COD handling charge, where applicable. Any applicable COD fee will be clearly shown before the order is confirmed.
Promotional shipping offers may be changed or withdrawn from time to time.
5. Order Tracking
Once your order has been dispatched and tracking information becomes available, we may send you the tracking details through:
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Email
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SMS
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WhatsApp
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Your order-status page
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Other contact methods provided during checkout
Tracking updates are provided by our courier and logistics partners and may sometimes take 24–48 hours after dispatch to begin showing movement.
If your tracking information has not updated for an extended period, please contact us at vipu.support@gmail.com with your order number.
6. Multiple Products in One Order
Products in your order may occasionally be sourced or fulfilled from different locations.
As a result, an order containing multiple products may be delivered in more than one package and at different times.
If your order is split into multiple shipments, separate tracking information may be provided for each package where available.
You will not be considered to have received your complete order until all applicable shipments have been delivered.
7. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate shipping address, PIN code, landmark where appropriate, and active contact number when placing an order.
Please review your delivery information carefully before confirming your purchase.
If you notice an error after placing your order, contact us at vipu.support@gmail.com as soon as possible.
We will make reasonable efforts to update the address before dispatch, but address changes cannot be guaranteed once an order has been processed or shipped.
Orders that cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, unreachable phone number, or repeated failed delivery attempts may be returned to origin (RTO).
Additional shipping charges may apply if the customer requests reshipment after a delivery failure attributable to incorrect or incomplete customer-provided information, where permitted.
8. Delivery Attempts and Cash on Delivery
For COD orders, please ensure that someone is available at the delivery address to receive the package and make the required payment.
Our courier partner may contact you by phone, SMS, or other communication methods before or during delivery.
If a delivery attempt is unsuccessful, the courier may make another attempt depending on its delivery policy.
Repeated refusal of confirmed COD orders or repeated unsuccessful deliveries may result in COD being restricted for future purchases.
9. Delivery Delays
While we work with our fulfillment and courier partners to deliver orders promptly, occasional delays may occur due to circumstances outside our reasonable control.
These may include:
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Severe weather
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Transportation disruptions
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Courier network delays
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Public holidays
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High-volume sale periods
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Regional restrictions
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Natural events
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Operational disruptions
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Incorrect or incomplete delivery information
If your shipment appears significantly delayed beyond the estimated timeframe, contact [EMAIL ADDRESS] and we will help investigate the shipment with the relevant logistics partner.
10. Damaged Packages or Products
If your package arrives visibly damaged, please inspect it carefully when possible.
If the product inside is damaged, defective, incorrect, or materially different from what you ordered, contact us within 24 hours of delivery.
Please provide:
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Your order number
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Clear photographs of the received product
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Photographs of the outer and inner packaging
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A description of the issue
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An unboxing video, where reasonably relevant and available
Eligible claims will be handled according to our Return & Refund Policy and applicable consumer rights.
11. Package Marked Delivered but Not Received
If tracking shows your order as Delivered but you have not received it:
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Check with family members, neighbours, reception, security personnel, or others who may have accepted the package.
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Verify the delivery address entered on your order.
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Contact us at vipu.support@gmail.com as soon as reasonably possible.
We will assist in raising the issue with the courier partner where appropriate. Courier investigations may require additional time.
12. Lost or Undeliverable Shipments
If a courier confirms that a shipment has been lost in transit or cannot be delivered, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.
Depending on the circumstances, this may include a replacement, reshipment, or refund.
13. International Shipping
At this time, VIPU ships only within India. We currently do not offer international shipping.
We hope to expand our delivery network in the future.
14. Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in our courier network, fulfillment arrangements, delivery services, pricing, or applicable requirements.
The latest version will be published on this page with an updated revision date.
Changes will not improperly affect rights already applicable to orders placed before the change.
15. Contact Us
If you have questions about shipping or need assistance with an order, please contact:
VIPU
Email: vipu.support@gmail.com
Phone/WhatsApp: 8383965132
Customer Support Hours: 9:00am - 6pm
Business Address: Burari, Delhi, 110084
Please include your order number when contacting us about an existing shipment so we can assist you more quickly.
